RETURNS / REFUND POLICY – PACIFIC BLOSSOM (USA)

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At Pacific Blossom, we want you to be fully satisfied with your purchase. This Returns and Refund Policy explains how you can return products and obtain refunds.

1. RETURN ELIGIBILITY

Our products can be returned within 7 days of delivery. Items must be unused, unopened, and in their original packaging. Certain products, such as perishable items or promotional bundles, may not be eligible for return.

2. RETURN PROCESS

To initiate a return, contact our customer service team via email or phone. Provide your order number, product details, and reason for return. You will receive instructions on how to return the product.

3. REFUNDS

Once we receive and inspect the returned product, we will notify you if your refund is approved or rejected. Approved refunds will be processed within 7-10 business days and will be issued to the original payment method.

4. RETURN SHIPPING COSTS

Customers are responsible for return shipping costs, unless the return is due to our error (for example, damaged or incorrect product). We recommend using a trackable shipping service to ensure the product reaches us safely.

5. EXCHANGES

Currently, we do not offer direct product exchanges. Customers wishing to exchange an item must return the original product and place a new order.

6. CONTACT INFORMATION

For any questions or assistance regarding returns or refunds, please contact us: